Passengers’ top priority post-pandemic is convenience, says IATA

The International Air Transport Association (IATA) has announced the results of its 2022 Global Passenger Survey, through which it showed that the main concerns of passengers regarding travel during the post-coronavirus period focus on convenience as well as than on simplification.

According to IATA, passengers look for convenience when planning their trip and when choosing their place of departure.

Data shows that the top priority for passengers when choosing their flight destination is proximity. This was more important than the ticket price, which only 39% of attendees said was the top priority, reports

“Travel during COVID-19 was complex, tedious and time consuming due to government mandated travel requirements. After the pandemic, passengers want improved convenience throughout their journey. Digitization and the use of biometrics to expedite travel is key,” Nick Careen, IATA’s senior vice president of operations, safety and security, said.

The 2022 Global Passenger Survey further showed that the majority of travelers are willing to share their immigration information for more convenient processing. On the other hand, around 37% of passengers said they were discouraged from traveling to a particular destination due to immigration requirements.

“Travellers told us that barriers to travel remain. Countries with complex visa procedures lose the economic benefits these travelers bring,” Careen added.

Additionally, Careen pointed out that tourism and travel economies have flourished in countries that have dropped visa requirements.

In cases where visas are required, 66% of passengers said they want to obtain a visa online before travelling, 20% prefer to go to a consulate or embassy and 14% at the airport.

Additionally, IATA revealed that 83% of passengers said they would share their immigration information to speed up the airport arrival process.

In addition to the above, the survey showed that 44% of passengers chose check-in as their top priority for off-airport processing.

67% of passengers said they would be interested in door-to-door pick-up and delivery, while 73% said they would be interested in remote check-in options.

Additionally, 80% of passengers said they would prefer to check a piece of baggage if they could monitor it throughout the trip, and 50% said they had used or would be interested in using electronic baggage tags while traveling. ‘coming.

Based on this data, this means that passengers see the technology as essential to improving the convenience of air travel.

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